Contact Us
Welcome to Zelvarni. Our customer support team can assist with product questions, existing orders, shipping, returns, payments, and store policies.
Customer Support
Email:
service@zelvarni.com
Business Hours:
Monday to Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.
Response Time:
We typically respond within 1–3 business days. Messages received outside business hours will be reviewed during our next working period. Requests requiring order or carrier investigations may take additional time to resolve.
Product Questions
If you have a question before purchasing, please include the product name or a link to its product page and describe the information you need.
For questions about sizing, materials, care, or suitability for particular weather conditions, please contact us before ordering if the relevant details are not confirmed in the product description.
Order Support
For inquiries about an existing order, please include:
- Your order number
- The email address used at checkout
- A brief description of your question or issue
- Relevant photographs or tracking information, where applicable
Address Corrections and Order Changes
If you need to correct your shipping address or request an order change or cancellation, please contact us as soon as possible.
We will review your request based on the current order status. Changes or cancellations cannot be guaranteed once an order has entered fulfillment or has shipped. Please review our Order Changes & Cancellations policy for further details.
Returns and Refunds
To request a return, please contact us within 30 days of delivery with your order number, the item concerned, and the reason for your request.
Return eligibility and refund conditions are explained in our Returns & Refunds Policy. Please contact us before sending an item back so we can review your request and provide the appropriate return instructions and address.
The business address listed below should not be used for returns unless our support team specifically instructs you to do so.
Damaged, Incorrect or Missing Items
Please inspect your order upon arrival. If an item is damaged, incorrect, defective, or missing, contact us promptly with your order number and a description of the issue.
Where applicable, attach clear photographs of the affected item, packaging, and shipping label. Please retain the items and packaging while we review your request.
We will review the information provided and explain the available next steps in accordance with our Returns & Refunds Policy and applicable consumer rights.
Payment Questions
For payment-related inquiries, please provide your order number, if available, and a brief description of the issue.
For your security, do not email full payment card numbers, card security codes, account passwords, or banking credentials.
Company Information
Company Name:
Guangzhou Jiaxi Technology Co., Ltd.
Brand:
Zelvarni
Website:
www.zelvarni.com
Business Address:
No. 16, No. 397 Donghuan Road, Shiqiao Subdistrict, Panyu District, Guangzhou, Guangdong, China
Customer Support Email:
service@zelvarni.com